COUNTER/PARTS SALESPERSON
The primary responsibility of the counter/parts salesperson is to service customers. He/she should be knowledgeable about parts and able to use the parts catalogues. He/she should be capable of dealing intelligently with customers both in person and on the phone.
Duties and responsibilities include:
Sell parts over the counter to wholesale and retail customers. Conduct regular telephone solicitation on assigned wholesale accounts.
Handle telephone parts orders for wholesale and/or retail accounts.
Promote additional parts sales by suggesting related items, seasonal lines, and/or parts specialists.
Clean, revise, and update parts displays as directed.
Initiate credit applications for new accounts and check credit requests versus status lists.
Inform customers when special orders are received.
Determine correct parts numbers and "pick" parts for orders received.
Arrange for delivery or shipment of parts as required.
Prepare and cost parts invoices, properly identifying eligible wholesale customers.
Help maintain orderly parts stock.
Assist with regular parts inventories and the selection of parts for return under the parts obsolescence protection program.
Recommend layout improvements to the parts manager and assist in physical
re-arrangement of layout.
Attend group training sessions as required.
PARTS COUNTER SALESPERSON
Customer satisfaction and sales are is the top responsibilities of the parts counter salesperson. He/she provides merchandise, supplies or information for all customers, both external and internal, while aiding in the achievement of department and dealership goals and objectives.
PARTS MANAGER
The parts manager is responsible for running a profitable and efficient parts department. He/she will accomplish objectives through proper purchasing procedures, inventory control, staffing, security, pricing, merchandising, displaying and advertising. The parts manager must be an investment advisor and profit producer for the department.
